Automation and lead handling that answers every enquiry
Zatheo sets up the systems that catch and answer your enquiries for you. We connect your website forms, phone and calendar to one CRM, send instant replies and missed-call texts, and follow up until the lead books or says no. We work on GoHighLevel or the CRM you already use. Projects from £3,000. Start with an initial 30-minute call.
Why enquiries go cold
Most small businesses do not have a lead problem as much as a reply problem. A form comes in while you are with a customer. A call goes to voicemail after hours. Someone asks for a quote and hears nothing for two days, so they book with whoever answered first.
The fix is rarely more marketing. It is making sure every enquiry gets a quick, useful reply and a clear next step, even when you are busy.
What we set up
Every project is built around how you take on work today. A typical set-up includes:
- A simple pipeline so you can see every lead, where it came from and what happens next
- Website forms into the CRM, with the source recorded so you know which pages and campaigns bring enquiries
- Instant alerts to you or your team by email, text or app notification
- Missed-call text back, so a caller who reaches voicemail gets a text straight away
- A booking calendar that lets leads pick a time without back-and-forth emails
- Reminders before calls and appointments to cut no-shows
- Follow-up sequences for leads who do not book first time
- Review requests sent after a job is finished, with a direct link to your Google profile
Tools: GoHighLevel or your current CRM
We often use GoHighLevel because it brings the CRM, calendar, texts, email and pipeline into one place at a sensible cost for a small business. If you already use another CRM and it does the job, we will build on that instead. The aim is fewer tools, not more.
How we work
- Audit. We look at how enquiries reach you now, how quickly they are answered and where they drop out.
- Map. We agree the journey from first contact to booked call or job, and what should happen at each step.
- Build. We set up the CRM, forms, calendar, messages and alerts.
- Test. We run real test enquiries through every route before anything goes live.
- Hand over. You get a short walkthrough and written notes, so your team knows what happens and why.
- Support. We stay on hand to adjust messages and flows once real leads start coming through.
What we report on
We measure the things that show whether leads are being handled well:
- how quickly new enquiries get a first reply
- how many enquiries turn into booked calls or appointments
- how many missed calls are recovered by text
- where leads stall in the pipeline
Who it suits
Automation works best for service businesses that already get enquiries but struggle to answer them all quickly: trades, clinics, consultants, local service firms and membership businesses. It also suits martial arts schools that need trial bookings followed up without the instructor chasing every message.
If your website is the weak link, we can rebuild it at the same time. See websites and rebuilds. If people visit but do not enquire, see conversion rate optimisation. If you are paying for ads, see Google Ads and Meta ads, where fast follow-up makes every click count for more.
Projects from £3,000
Automation projects start from £3,000. The price depends on how many lead sources you have, how many flows we build, whether we move data from an old system, and how much training your team needs. We confirm a fixed scope and price before any work starts.
FAQs
Book an initial 30-minute call
Tell us a little about your business in a short form, then pick a time for an initial 30-minute call. We will look at how enquiries reach you now and where they are being lost.